Inside John Lewis

1x03 Episode 3

Air Date: 2010-03-24

Runtime: 60 minutes

Overview: Programme three looks to the future. John Lewis is expanding its fashion offering online and we learn what their customers are expecting from a brave new world of 21st-century shopping. The big question facing John Lewis is whether they can embrace this online world without compromising on what it considers to be the business's Holy Grail - personal and specialist service.